Quality Assurance

SmartCane is manufactured according to ISO 9001:2008* and ISO 13485:2003 standards and the RoHS Directive 2002/95/EC standards**. Phoenix Medical Systems, the manufacturer of the SmartCane is committed to quality, technology, and innovation with an excellent in-house research and development team. Phoenix has ISO certifications and pursues international standards in ensuring the highest safety of all its products.
View Certificate ISO 9001:2008
View Certificate ISO 13485:2003

SmartCane obtained the CE mark in April 2014. This certifies that the device meets European Union safety and quality standards.
View Certificate


* ISO STANDARDS – ISO 9001 is a family of standards for quality management systems.
** RoHS STANDARDS – RoHS stands for Restriction of Hazardous Substances Directive, this directive restricts the levels of Lead, Mercury, Cadmium and other hazardous materials products may contain.

 

Repair and Warranty Details

The warranty for a SmartCaneTM Device lasts for twelve months from the date of purchase. A valid proof of purchase may be required to prove eligibility. In the absence of a valid proof of purchase, the warranty period will be measured from the date of sale from Phoenix Medical Systems Pvt. Ltd. to the authorized community partner organization.

How to get warranty service:

The faulty device under warranty would be either repaired or replaced at no extra charge. For this the customer is required to physically deposit the device at the point of sale. The community partner organization will collect the device and share a picture and/or video demonstrating the nature of fault with Phoenix Medical Systems. After validation and approval by Phoenix Medical Systems, partner organization may provide a replacement unit to the customer. If customer has purchased the device directly online, then the customer should contact Phoenix Medical Systems through phone (1800 425 3503) or email ([email protected]). He/she would be required to share a picture and/or video demonstrating the nature of fault with the manufacturer. After validation and approval by Phoenix Medical Systems, a replacement unit would be shipped to the address of the customer.

What does this warranty not cover:

• Damage resulting from misuse, accident, modification or alteration to hardware or software, tampering, and use in unsuitable physical or operating environment beyond product specifications.
• Faults due to improper maintenance of the device.
• There is no warranty for product with removed or altered identification labels.
• The white cane provided with the device would not be covered under this warranty.
• The warranty is non-transferable.

Please note that shipping charges involved in submitting the device for repair / replacement would be borne by the customer. Phoenix Medical Systems Pvt. Ltd reserves the right to make final decisions regarding problem determination and the appropriate service option.

Device Specifications